RETURN POLICY

To serve you better, we are pleased to extend liberal return privileges to you, our valued customers. The processes and conditions are as follows:

• With the exceptions listed below, we will gladly accept returns for up to 25 calendar days after original ship date.
• Shortages must be reported within 24 hours of delivery.
• To return a product, simply contact customer service. Our service representative will immediately authorize the return and arrange for the goods to be picked up promptly. Returns may also be entered online: Log on to website, click on “Order History,” then click on “To request a return please click here. Fill out the form and click on submit.
• Pharmaceuticals, of any type or description, are not returnable.
• For safety and health reasons, we cannot accept returns of edible food product, dry or liquid, regardless of type or description.
• In order to receive credit, merchandise must be in original packaging. Packaging cannot be torn, written on, cut open or in any way altered. In other words, the product and the packaging it comes in must be in new condition.
• Damaged merchandise MUST be reported to us upon receipt. We will immediately issue a return authorization and a replacement order.
• Defective merchandise, i.e. an inoperative calculator, may be returned as soon as the defect is discovered, but within 15 calendar days of original shipment. Beyond 15 days, you will have the benefit of utilizing the manufacturer’s warranty. When necessary, we can assist you in obtaining warranty service procedures.
• Custom ordered merchandise cannot be returned. This refers to any product made to your specification and not standard on the shelves of a manufacturer.
• Specially ordered merchandise, meaning standard stock items from a particular manufacturer, is generally not returnable. In rare situations, (check with customer service) certain manufacturers may agree to take goods back. However, in such instances, you will be responsible for cost of freight back to the supplier and any restocking charges they impose to put the item back on their shelf.
• Furniture items that are assembled, installed, or out of their original carton are not returnable.
• Furniture items from our inventory, delivered to you flat, in a carton, may be returned within 15 calendar days of receipt. Goods must be in their original, unopened carton. Merchandise and packaging must be in new condition.
• Specially ordered or custom ordered furniture is not returnable.